Returns & Exchanges

At Fitzbillies, we take great pride in the quality of our hand-baked goods and want you to be delighted with your order. Due to the perishable nature of our products, we offer a dedicated resolution process for any items that arrive damaged or do not meet our high standards.

Return Process

• 1.
  Contact Customer Support

  Notify our team within 24 hours of receiving your delivery by emailing our support desk with your order number and details of the issue.

• 2.
  Provide Photographic Evidence

  To help us improve our service and process your claim, please attach clear photos of the packaging and the specific product concerns to your email.

• 3.
  Assessment and Review

  Our bakery team will review your request immediately to determine if a replacement, store credit, or refund is the appropriate resolution based on our freshness guarantee.

• 4.
  Resolution Processing

  Once approved, we will initiate your replacement shipment or process your refund to the original payment method within 3-5 business days.